We have a 30-day return policy for all UK buyers, which means you have 30 days after receiving your item to request a return.
Unfortunately for all international buyers we do not offer a returns option; this excludes your EU 14 day cooling off period (See below)
All returned items must be unworn, undamaged and in the original packaging for a full refund (less shipping costs)
To start a return, you can contact us at email@example.com
We will then provide a form to be completed and emailed back to us
We do not provide pre-paid shipping labels for returns but we recommend using trackable and/or insured shipping method to guarantee successful delivery of your return.
Please note that returns will need to be sent to the following address:
PO BOX 4713
Items sent back to us without first requesting a return will not be accepted.
*Note all items marked as sale are non refundable
You can always contact us for any return question at firstname.lastname@example.org
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can review the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com